Director of Program Operations

Position Title: Director of Program Operations
Position Type: Full-time Role
Salary: Range is between $100-$130k
Geography: The preferred location for this role is NYC although strong candidates based in other locations will be considered. All staff are currently working remotely and we are remaining responsive to the evolving pandemic
Benefits: Basta provides a comprehensive benefits package, including health, dental and vision insurance; 401K match of 4% (employees eligible after 1 year of employment); 12 weeks paid parental leave; 15 days of PTO and 10+ paid holidays; and a "remote-first hybrid" approach to work

ABOUT THE ROLE

The Director of Program Operations will lead the team that ensures the operational excellence for which BASTA's programs are known. The ideal candidate knows that for any program to achieve its intended impact, there are hundreds of details that must go right along the way, and is excited to oversee the systems and structures that make that possible. The Director of Program Operations will lead a growing team that supports the operations of three distinct program models - a flagship, high-impact direct service program and two innovative approaches to capacity-building across the college success ecosystem. A strong candidate will bring their program leadership experience and a marketing & user experience lens to designing effective program operations.  

RESPONSIBILITIES

  • Build and iterate on structures and systems that enable effective program operations aligned with the scale of each program model. 

  • Collaborate closely with BASTA's programmatic leadership team to plan and manage an ambitious calendar of programs targeted at both students and staff. 

  • Manage a team of two Program Operations staff members and partner with the Chief Operating Officer to plan for the growth of the Program Ops team over time. 

  • Lead the development and implementation of the infrastructure that will support BASTA's ability to offer a program subscription model to serve smaller organizations at scale.

  • Project manage several simultaneous partnerships with organizations that reach significant numbers of students or have bespoke needs. 

  • Refine BASTA's Program Operations manual and codify best practices across the program lifecycle from engaging email content to smooth Zoom production protocols to effective program closeout. 

  • Lead BASTA's return to (some) in-person programming and guide the team through all of the operational implications of hybrid programs.

ABOUT OUR IDEAL CANDIDATE

You could be our Director of Program Operations if:

  • You believe deeply in the inherent value and potential first-generation grads bring to the workplace and are excited to build an organization that supports them in achieving their career goals

  • You bring a proven track record executing programs and are passionate about creating effective, engaging learning/development experiences for youth and adults

  • You have 10 years of management/leadership experience within the field of program design and execution, ideally in an organization that serves young adults (16-24)

  • You’re a doer and a problem-solver with an eye for continuous improvement - you’re known for getting stuff done while also constantly asking if there’s a better, faster or more effective way to do it. 

  • You have outstanding attention to detail, strong organizational skills and a systems-mindset. 

  • You take complete ownership over your work, but you’re not afraid to ask for help when you need it. You’re also willing to jump in wherever you’re needed.  

  • You have excellent written and oral communication skills and are able to influence and engage a wide range of stakeholders

  • You’re comfortable working in a virtual environment using virtual communication/collaboration tools, including Google docs, Zoom, and Slack 

  • You are based in or near New York City and able to attend in-person sessions, including some weekend and evening work.